Shipping policy

'Ready to ship' items are generally dispatched within THREE business days (NOT including weekends or holidays)from cleared payment, not including PRE-SALE ITEMS that we list from time to time.

Request for orders to be dispatched immediately, or less than the advertised THREE business day handling time, will not be accepted.

We do not recommend using PO Boxes, parcel lockers, or similar delivery points, as certain items due to their size or dimensions cannot be delivered to these types of addresses. Units, apartments with restricted access, or any address that may not be readily accessible for courier delivery are also not recommended. If such an address is provided, the delivery may be delayed and in some cases the parcel may be returned to sender (Mars Performance). Should the order need to be re-dispatched, additional freight charges and a handling fee will apply.

In rare cases, orders, warranty replacements and special orders may be dispatched from our overseas supplier, we will however notify you of such cases, in these situations, please allow more time for delivery.

Times for delivery will vary by region/country, buyers (the addressees) are liable for all customs duty/tax and charges at the destination region/country.

Mars Performance will use the appropriate transport carrier, at their discretion for orders according to the size, weight and service availability at the time of dispatch.

All orders require a signature on receipt of delivery, we do not take requests for orders to be left at the premises such as 'leave at the door if no one is home' or 'left behind at the back of the house/premises' etc.

Mars Performance is not liable for redelivery fees as a result of:

a) Purchasers not being present at the time of an attempted delivery; or

b) Purchasers' failure to pick up an item from the carrier upon being notified of an unsuccessful delivery attempt by the carrier.

Website store customers will be able to track their orders online with the tracking information provided (via email or in the order history) once orders are dispatched; tracking numbers of eBay orders are uploaded to the relevant eBay orders upon dispatch, and eBay customers can check their order history for tracking their orders.

Where everything is made possible to ensure your delivery is dispatched promptly (currently THREE business days from cleared payment), we are however, not liable for transit delays, issues with couriers, natural disasters etc, that may occur and affect delivery times of your order (which will affect ETA delivery dates).

Mars Performance do not take responsibility for broken or lost items via transit. These incidents can occur but are rare, and we will do everything possible to assist you in the unfortunate event if it does.

When an order is paid via PayPal, the order will only sent to the verified address of the relevant PayPal account.

When an order is submitted and paid for, we can not accept any requests for change of address or product changes, such as colour, swapping for another model etc. In this case, upon the buyer's confirmation, we will refund the order and ask you to re-purchase with the correct address/product that you would like, providing that it is in stock at the time of listing.